Privacy Policy

We collect the information you give us: your name, contact details, branch and dates of service, the conditions you are claiming, and the medical or service records you choose to upload. We also collect basic technical data such as pages visited and device type to keep the site working and secure.

Your information is used to respond to your inquiry, determine whether we can help, match you with a licensed provider, complete a records review and evaluation, and deliver your documents. We do not sell your information, and we do not share it for advertising purposes.

We share information only with the licensed providers and support staff working on your file, and with service vendors who help us operate (secure hosting, document storage, payment processing) under confidentiality obligations. We disclose information to third parties such as an accredited representative only with your written authorization, or when required by law.

Records are transmitted and stored using encryption, access is limited to staff who need it for your file, and portal access is credentialed. No system is perfectly secure, but we work to meet or exceed applicable safeguards for health information.

You may request a copy of what we hold about you, ask us to correct it, or ask us to delete it when we are not required to retain it. You may opt out of marketing communications at any time; we will still send messages required to complete work you have requested.

We retain records for as long as required by applicable professional and legal standards, then dispose of them securely.